Shipping insurance

Check that the parcel is intact. If there is any visible issue, sign with a specific reservation (for example “accepted subject to damaged packaging”) and photograph the damage before opening where possible.

Email clienti@azfire.eu within 48 hours of delivery, stating the order number and attaching photos of the outside and inside packaging, photos of the damage and a short description. Keep all original packaging until the claim is closed.

After receiving the documentation, we will open the insurance claim and arrange replacement or another agreed solution as quickly as possible.

Reports made after the deadline may not be accepted by the carrier’s insurer. Ceramic glass is covered for transport damage when reported promptly.