Contact us
Cerchiamo di evadere tutte le richieste nel più breve tempo possibile. Per aiutarci a risponderti rapidamente:
- per informazioni o modifiche su ordini esistenti usa la funzione Self Service presente nella mail di conferma ordine;
- for general information usa clienti@azfire.eu oppure il form di contatto qui sotto;
- se non conosci il modello esatto, usa il modulo di identificazione per chiedere aiuto nel riconoscimento della stufa o del caminetto Edilkamin. modulo di identificazione
For any other information you can call us during the following hours:
| Phone | days / hours | Operatore |
|---|---|---|
| Tel. 02 4795 0623 | Lun-Ven h. 8-21 Sab. 8-13 | Customer-service staff |
| Tel. 02 4795 0623 | Lun-Ven h. 21-8 Sab. 13-24 Sunday: all day | Interactive AI operator |
Phone: 02 4795 0623
WhatsApp: 380 176 1444 — you can send a photo of the part or rating plate so we can check the code, model and compatibility.
Email: clienti@azfire.eu
Accepted payments (Stripe & others):
Visa
Mastercard
American Express
Apple Pay
Google Pay
PayPal
3 instalments
30 days
Bancontact
MobilePay
Revolut Pay
EPS
Bank transfer
Cash on delivery
Parts AssistantExperimental search in the Edilkamin catalogue
Hi! This assistant is experimental. Enter the stove/fireplace model and the component you need, or a part code. I do not diagnose faults: I search the catalogue and can pass the request to a person when needed.
Request human verification
Leave your contact details. You can attach a photo of the rating plate or component. We will also send the team the recent conversation and any catalogue codes found.
The assistant and automatic search are experimental: always verify the model and part code before ordering. Classic search by model.