Warranty conditions – Original spare parts

Consumer customers benefit from the statutory warranty under applicable law; professional/VAT customers are covered by the rules applicable to B2B sales. Coverage concerns original defects and does not cover normal wear or damage caused by incorrect installation, misuse, impact, tampering or lack of maintenance.

Gaskets, sleeves, refractory parts and other consumable components are subject to normal wear. Ceramic glass is covered for transport damage detected at delivery according to our shipping insurance procedure.

Email clienti@azfire.eu with your order number and part code. Describe the defect and attach clear photos/videos of the component, label and installation. State the installation date, who carried out the work and, if available, the technician’s diagnosis.

Exclusions include non-compliant installation, misuse, overload, tampering, modifications, lack of routine maintenance, use of non-original parts and transport damage reported after the applicable deadline.